Privacy policy

1. Our Commitment to Privacy

Aussie Card Essentials (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information responsibly. We recognise the trust you place in us when interacting with our business and take reasonable steps to ensure personal information is collected, stored, and used in accordance with applicable privacy laws.

This Privacy Policy is prepared in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Application of This Policy

This Privacy Policy applies to all personal information collected by us in connection with:

  • Our website and online store

  • Customer accounts and purchases

  • Email, SMS, and other communications

  • Social media platforms and digital services

  • Customer service interactions

  • Recruitment and employment enquiries

3. Consent

By accessing our website, creating an account, placing an order, or otherwise interacting with our services, you consent to the collection, use, and disclosure of personal information in accordance with this Privacy Policy.

We may update this policy from time to time. Any changes take effect once published on our website.

4. When We Collect Personal Information

We may collect personal information when you:

  • Place an order or make a purchase

  • Register an account

  • Subscribe to email or SMS updates

  • Contact us via email, social media, or customer support

  • Request a refund, replacement, or repair

  • Participate in promotions or surveys

  • Visit or browse our website

We may also collect limited technical information automatically through cookies and similar technologies.

5. Cookies & Tracking Technologies

Our website uses cookies to:

  • Improve website functionality

  • Analyse traffic and usage patterns

  • Enhance customer experience

  • Assist with advertising and remarketing

Cookies may be placed by us or third-party service providers. You may disable cookies through your browser settings; however, doing so may affect site functionality.

By using our website, you consent to the use of cookies.

6. Types of Information We Collect

The personal information we may collect includes:

  • Name, address, email address, and phone number

  • Order history and transaction details

  • Account login details

  • Marketing preferences

  • IP address, browser type, and access times

  • Business or company details (if applicable)

  • Any other information you voluntarily provide

We do not intentionally collect sensitive information unless required by law or with your explicit consent.

7. Purpose of Collection

We collect and use personal information for purposes including:

  • Processing and fulfilling orders

  • Managing customer accounts

  • Providing customer support

  • Delivering marketing and promotional communications

  • Improving products, services, and website functionality

  • Fraud prevention and security

  • Legal and regulatory compliance

8. Disclosure of Personal Information

We may disclose personal information to:

  • Employees and contractors for operational purposes

  • Payment processors and logistics providers

  • IT, marketing, analytics, and support service providers

  • Regulatory bodies or law enforcement where required by law

Some service providers may be located overseas. We take reasonable steps to ensure overseas recipients handle personal information in a manner consistent with Australian privacy standards.

We do not sell or trade personal information for marketing purposes.

9. Marketing Communications

We may send promotional emails or SMS messages where permitted by law. You may opt out at any time by:

  • Using the unsubscribe link in our communications

  • Replying STOP to SMS messages

Once unsubscribed, your details may be retained on a suppression list to ensure you are not contacted again.

10. Access & Correction

You may access or update your personal information at any time by logging into your account or contacting us directly.

We take reasonable steps to ensure personal information is accurate, complete, and up to date. You are responsible for advising us of any changes.

11. Anonymity & Pseudonyms

Where practicable, you may interact with us anonymously or using a pseudonym. However, certain services (such as order fulfilment) require accurate identification.

12. Data Security

We implement appropriate physical, electronic, and administrative safeguards to protect personal information against misuse, loss, unauthorised access, or disclosure.

Online transactions are protected using SSL encryption. While we take reasonable steps to secure data, no system is completely immune from risk.

You are responsible for safeguarding your account credentials and logging out of shared devices.

13. Data Retention

Personal information is retained only for as long as necessary to fulfil the purpose for which it was collected or as required by law. Information no longer required is securely destroyed or de-identified.

14. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.

15. Privacy Complaints

If you believe your privacy has been breached, please contact us via our Contact Us page with full details of your concern.

We will investigate complaints promptly and fairly. If the matter cannot be resolved, you may contact the Office of the Australian Information Commissioner (OAIC).

16. Contact Us

For questions regarding this Privacy Policy or your personal information, please contact us via our website.